Returns and Refunds

PRE-MADE ITEMS:

DEFINITION: Referring to: Ironmongery, Hairpin Legs, Osmo finishing wax/oil, pre-made wooden items such as light-pulls, chopping boards, birdboxes and new scaffold boards.

If you decide your order isn’t suitable for any reason, you can return it or exchange it – just let us know within 30 days of having received it. For Osmo tins, these must be unopened. When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged.

You can return a product up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it. Please keep the receipt

This does not affect your statutory rights.

 

CUSTOM-MADE ITEMS:

DEFINITION: Referring to: any workshop order such as joining/finishing, shelves, tables, benches, bookcases, crates etc

  • Cancelled orders may be subject to payment for any work already completed at the point of cancellation
  • Faulty/damaged items: In the unlikely event that an item is faulty, damaged or incorrect on receipt, notify us and we will repair/replace or refund at our discretion. If the finish does not meet the original specifications we will re-work the item at our cost.
  • Within six months of the item being received:
  • The product is unusable: The moisture content of reclaimed wood may cause some movement as the wood dries out. This is to be expected. If this happens and causes the product to be unusable then we will assess what has happened and will either repair at our cost or we will quote for remedial work to be carried out.
  • Item not required: We know that some purchases are for projects that don’t get started! If the item you purchased is no longer needed and is exactly as you bought it then we will refund you with proof of purchase.

 

TIMBER & OBJECTS FROM THE YARD:

DEFINITION: Referring to any wood in the yard including reclaimed scaffold board, crates, cable drums etc, but excluding new scaffold boards

  • We do not accept returns or refunds for any recycled timber bought in-person from the yard unless it has not been removed from the yard and it has not been cut
  • If you have received wood delivered by us that you did not select in-person and you are not happy with what you have received please let us know within 24 hours and we will replace/refund at our discretion.
PRE-MADE inc. NEW Scaffold Boards, Ironmongery, Osmo, etc CUSTOM-MADE inc. TIMBER CUT FOR CUSTOMER RECYCLED TIMBER inc ‘TIMBER OBJECTS’ FROM YARD
Refund Period 30 days from receiving the item, for any reason Refunds not accepted unless faulty, damaged, or incorrect item received Bought in-person, up until products leave the yard, or 24 hours from the time of delivery
Uncollected orders Items will be disposed of/put back in stock after 30 days Items will be disposed of/put back in stock after 30 days Items will be disposed of/put back in stock after 30 days
Standard outbound delivery charges refunded? Yes, if cancelled before products leave the yard Yes, if cancelled before products leave the yard Yes, if cancelled before products leave the yard
Return delivery cost if faulty due to design or manufacture Free collection within 180 days but only if we delivered it (i.e. if you the customer collected it, you must bring it back to the store) Free collection within 180 days but only if we delivered it (i.e. if you the customer collected it, you must bring it back to the store) Customer may use our commercial wood waste collection service if already received.
Return delivery cost if delivered damaged or if incorrect item received Free collection within 180 days but only if we delivered it (i.e. if you the customer it, you must bring it back to the store) Free collection within 180 days but only if we delivered it (i.e. if you the customer collected it, you must bring it back to the store) Free collection within 180 days but only if we delivered it (i.e. if you the customer collected it, you must bring it back to the store)
  DEFINITIONS
PRE-MADE Bagged firewood, new scaffold boards, Hairpin legs, Osmo, planters, crates and ironmongery
CUSTOM-MADE inc. TIMBER CUT FOR CUSTOMER Cross-cutting & rip-cutting orders, workshop builds including shelves, tables, bookcases, planters, any custom builds and finishing services
RECYCLED TIMBER inc ‘TIMBER OBJECTS’ FROM YARD Softwood, hardwood, pallet wood, reclaimed scaffold boards, crates, fence panels, Euro & UK standard pallets, sheet material, doors, bagged offcuts, bearers, cable drums

 

 

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